Frequently Asked Questions

Information and guidance

We know you have better things to do than worry about your student house. We have put together all the information you will need here, from arranging a viewing to reserving a property, right through to getting help when you’re living in one of our properties and what you need to know when you leave.

We are landlords and own all of the properties we rent.  You therefore have direct access to the property owners on any issues related to the tenancy who can make immediate decisions rather than dealing with agents who need themselves to refer any issues on to the property owners.

No. As we own all the properties we rent and do not charge any booking or arrangement fees. 

Yes. Fibre Optic internet is included in the cost of your rent and no charges are payable.

Yes. All our properties have laundry facilities included at no extra cost.

Yes.  We have arranged for personal contents insurance for all our students, please see this page for information. 

We will provide the details you need to transfer a deposit when you contact us to reserve a property.  The amount of the deposit for each property is included within the individual property particulars.

We offer three alternative ways to pay your rent and you can choose whichever as a group suits you best: 

TERMLY – Most students like to pay rent termly as loans are paid termly and if you pay in this way you know exactly how much money you have left for the rest of the term. 

MONTHLY – Rent can be paid monthly if you would like to spread the cost of your accommodation evenly over the year 

ANNUALLY – Rent can be paid annually, in which case we offer a discount of 3% on the total amount of rent for the year.

All deposits are protected and lodged with with one of the government approved deposit protection schemes,

At the end of the your tenancy period, as long as your room and communal areas are in the same condition as when you moved in, you will get your deposit back promptly and in full.

No. Our tenancies cover Christmas and Easter holidays and you can leave all of your belongings in the property.

Additionally if you renew your tenancy for a further year you can leave all of your belongings and have use of the property over the summer vacation.

We provide well furnished accommodation with fitted kitchens.

We do not, however, provide personal bedding or kitchen equipment such as pots and pans, cutlery, kettles, toasters, etc. We have found that most students prefer to have and use their own of these types of things.

In almost all of our properties there are the following features, check the individual property page to double check or contact us if you are not sure. 

WHITE GOODS: Washing Machine Tumble Dryer Fridge & Freezer 

FITTED KITCHEN: Cooker & Hob Microwave Larger properties include a dish washer 

TECHNOLOGY: Wifi Coverage Throughout TV with FreeView   

Please note that in some properties these features may be shared amongst other studios or flats.

No. We normally rent properties to full-time students and a full council tax exemption applies.

We will ask you to provide your student number when you move to confirm that you are a full-time student and that no council tax is payable.

We normally only rent properties as a whole.  

We do have some one bedroom studio apartments and occasionally we will rent a room within another property if there is a student who, for whatever reason, leaves the property or never moves in.  Details are given on the individual property pages.

Yes. We regularly rent accommodation to overseas students from many countries and will do all we can to make your move as easy as possible.

Please see our detailed notes for international students.

Simply call us on +44(0)1491 527 500.

If you would like to arrange a viewing before booking a property, just call us or click the “Arrange a Viewing” button on the respective property page.

To reserve a property, call us on +44(0)1491 527 500.

Deposits:  We usually ask for a proportion of the deposit to be paid to reserve a property. This can be seen on the property page as “Deposit to Reserve this Property”.

The remaining amount of the deposit then needs to be paid usually before the start of the tenancy, depending on the property.

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From 1st August 2022, our new address is: Old Ship House, Wharfe Lane, Henley on Thames, RG9 2LL.
Tel: +44(0)1491 527 500

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